WaveCX to Power Better Digital Banking Experiences
We’re excited to share Proven Ventures’ recent partnership with WaveCX, a company focused on making digital banking easier, smarter, and more engaging for both customers and financial institutions.
Despite years of investment in digital transformation, many banks still struggle to deliver experiences that feel intuitive or personalized. Customers often have trouble discovering new features and products, support teams are stretched thin, and digital interactions rarely match the ease and familiarity of working with a trusted banker.
WaveCX was built to close that gap.
By embedding directly into a bank’s existing mobile and online banking platforms, WaveCX acts as an engagement layer that guides customers in real time. The platform enables banks to deliver:
Personalized prompts and guided digital experiences
AI-powered search and instant Q&A
Interactive demos, onboarding flows, and product walkthroughs
Real-time customer feedback and actionable analytics
The result is immediate and measurable: stronger customer engagement, faster adoption of digital features, fewer support calls, and a more efficient digital experience, all without adding staff or layering on additional tools.
WaveCX is led by founder and CEO Jon Tvrdik, a seasoned operator with more than 15 years of experience in digital banking and customer experience. Jon has bootstrapped WaveCX to real traction by building alongside customers and deeply understanding the challenges financial institutions face every day. With a prior successful software exit, he brings a rare mix of product depth, commercial discipline, and execution maturity.
“Jon built WaveCX the right way: close to the customer, disciplined on capital, and focused on solving real problems inside financial institutions with a best-in-class software solution,” said Erica Wassinger, General Partner at Proven Ventures. “The product is proven, the demand is real, and we are excited to help unlock the next chapter of growth.”
WaveCX reinforces Proven’s belief that durable businesses are built through disciplined capital deployment and real customer traction. We are proud to be able to work with a founder like Jon who prioritize execution while building thoughtful, scalable companies.
We are excited to work alongside Jon and the WaveCX team as they help financial institutions turn digital banking into a true competitive advantage.
