Despite significant investment in digital transformation, many banks still struggle to deliver intuitive, personalized online experiences. Customers often have difficulty discovering new products and features, support teams lack scalable tools to assist users efficiently, and digital interactions rarely match the ease and familiarity of working with a trusted banker.

WaveCX addresses these challenges by embedding directly into a bank’s existing mobile and online banking platforms. Acting as an engagement layer within the digital experience, WaveCX enables personalized guidance, AI-powered search and real-time Q&A, interactive onboarding and product walkthroughs, and continuous feedback collection paired with actionable analytics. The result is a more intuitive and responsive digital experience that drives engagement, accelerates feature adoption, and reduces the burden on support teams, all without adding headcount or layering on additional software.

WaveCX is led by Jon Tvrdik, a disciplined, customer-centric operator with more than 15 years of experience in digital banking and customer experience. Jon has quietly bootstrapped the company to real traction, bringing a deep understanding of industry pain points that only comes from years as an operator. With a prior successful software exit, he combines product depth, commercial insight, and execution maturity, making him exactly the type of founder we’re excited to support as WaveCX scales.